Shipping Policy: $5 shipping on any order under $50. Free shipping on any order over $50.
It’s okay to change your mind. If you are not 100% satisfied with your Waypoint Outfitters purchase, please return your unused merchandise with original receipt and packaging within 30 days of purchase for refund or exchange.
For your convenience, Waypoint Outfitters purchases of new products can be returned by mail or at our store location, with proof of purchase, regardless of whether you made your purchase online, in a store, or by phone.
How to return by mail
Follow these four steps:
- Pack the item securely and include the original product packaging and tags if available. (Hint: If you cover all existing shipping labels, you can reuse the bag or box your order came in.)
- Include proof of purchase (invoice, store receipt) plus your name, address, email, phone number and member number (if applicable) and a brief description of why you’re returning the item. (No return code required.)
- Attach the return shipping label from your invoice, or address your package to:
244 Shadowline Dr Suite C
Boone, NC 28607
Please note: The return label is not prepaid. You are responsible for return shipping costs.
- Send your package using a carrier that can provide tracking and insurance. Waypoint Outfitters is not responsible for items lost or damaged in transit.